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Contact Us & Customer Feedback

To contact Albany Creek Memorial Park online, please click on one of the links below that is directly relevant to your enquiry. We welcome and invite you to provide us with feedback about your experience with us and one of our dedicated staff will respond to you.

Complaints Handling

When you contact us with a complaint, you will receive a Complaint Reference Number. Please keep this number somewhere safe in case you need to contact us again so we can access a detailed record of your complaint and be ready to assist you further.

We treat every complaint seriously and we endeavour to resolve your issue straight away. If your complaint cannot be resolved by your first point of contact, it will be escalated immediately. We will endeavour to resolve your complaint within 10 business days. As we work to resolve your complaint, we may contact you if we require more information.

For more information about our complaints handling process, please read our Complaints Handling Policy here.

Other questions & Arranging a memorial now

If you have a question about Albany Creek Memorial Park, our services, finding a loved one who is memorialised within our grounds or you are looking to arrange a memorial that is needed now, please use the form below.
You can also call us on (07) 3263 3033.

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